Axia helathServcies is offering clinical consultation services via telemedicine platform. Tele-medicine means ‘The delivery of health care services, where distance is a critical factor, by all health care professionals using information and communication technologies for the exchange of valid information for diagnosis, treatment and prevention of disease and injuries, research and evaluation, and for the continuing education of health care providers, all in the interests of advancing the health of individuals and their communities.

Consultation time provided shall be indicative and actual consultation time may vary.

The Services with respect to a specific doctor/ physician shall be available subject to his/ her availability. Confirmation of your appointment with a specific doctor/ physician, as per his/ her availability, shall be sent to you via SMS and/ or e-mail. Axia Health Services reserves the right to reschedule or cancel an appointment without any prior notice.

General Terms

You confirm that you are 18 years or older, competent and eligible to avail consultation with a doctor as per prevailing laws.

You shall submit/ upload/ share relevant personal and clinical information with Axia Health Services  for seeking appropriate advice related to the condition. This information shall include patient’s details including demographic details like name, age, gender, address, clinical history, investigations results, reports, earlier prescriptions, contact details, card holder’s name and other relevant details.

You are advised to submit/ upload/share all relevant, complete and accurate information with Axia Health services for availing the telemedicine services. If the information provided by you is found to be incomplete/ false/ deceptive/ inaccurate or misleading, Axia Health services reserves the right to cancel your appointment without assuming any liability whatsoever.

You hereby consent for an audio-video recording of telemedicine consult.

Payment, Refund & Cancellation Policy:

Axia Health services offers an online mode of payment, hence, you may use internet banking or debit/ credit card for making payment of the Service Fees. A payment link will be shared with you to make the payment to book an appointment.

Axia Health services shall not be liable in any manner whatsoever if incorrect or inaccurate credit/ debit card details are provided by you for making the payment of the Service Fees or you use a credit/ debit card that is not lawfully owned by you or if you permit the third party to use your password or other means to access your account.

Refunds may be made on your request in case an appointment is cancelled either by Axia Health services. No refund request is admissible if you are not available at the scheduled appointment time and/ or do not connect with the doctor via a telemedicine platform. In case you are not available on that slot, it can be postoned only once

User agrees that Axia Health services, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate his / her account (or any part thereof) or use of the services and at any time discontinue providing access to the services, or any part thereof, with or without notice and Axia Health services will not be liable to user or any third party for such termination or discontinuation of services. Upon termination or discontinuation of services for any reason, user agrees to immediately stop using the services.